General Questions

1. Can I combine multiple orders or add additional items to my order once it has been placed?

2. Do you do back orders?

3. Do you have a catalog?

4. Do you have minimum order requirement?

5. How can I contact you for additional assistance?

6. How to earn max. 5% cash back

7. How to get a VIP member discount?

8. The item I want is out of stock, when will you be restocking it?

9. What forms of payment do you accept?

10. Which Internet browsers do you recommend/support?

11. Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

12. Why should I sign up for your email newsletters?

General Questions

Q: Can I combine multiple orders or add additional items to my order once it has been placed?

A: Combine shipping for multiple orders is acceptable. Please email us within 8 hours after you place your first order. Unfortunately we are unable to add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.

Q: Do you do back orders?

A: We do not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Q: Do you have a catalog?

A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.

Q: Do you have minimum order requirement?

A: The answer is No.

Although we focus on wholesale marketing, we also have lot of retuning customers who buy for personal use. We set no limit on order amount for them. You can place order if you are only interested in one of the products. For sure, we will ship that for you and you will enjoy all the customer service as what wholesalers get.

Q: How can I contact you for additional assistance?

A: If you need help with your order please feel free to email us. This option is available 24/7!

Q: How to earn max. 5% cash back

A: Past the link  http://www.shoulder-bags.com/?xxx@xxx.com (replace xxx@xxx.com by your PayPal account )to wherever you know, blogs, forums, community, etc. For any order in the online store through your link, you will get the commission to your Paypal account by two months from the date we receive payment.

2% commission for orders less than USD 100 (or equivalent amount in other currencies, excluding postage)

5% commission for orders equal or over USD 100 (or equivalent amount in other currencies, excluding postage)

Note: For orders from your link placed by VIP members of our site or enjoyed other discounts from our site, you will get 1% cash back.

Q: How to get a VIP member discount?

A: After shopping accumulated to USD 500 (or equivalent amount in other currency), your account will be upgraded to VIP, enjoying 15% discount from your next order.

Q: The item I want is out of stock, when will you be restocking it?

A: Quantities of inventory are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!

Q: What forms of payment do you accept?

A: We currently accept PayPal and Western Union for all orders.

Q: Which Internet browsers do you recommend/support?

A: In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 6 and above (for Windows users).

Q: Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

A: Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!

Q: Why should I sign up for your email newsletters?

A: By signing up for our newsletter you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, and many other exciting features to help you get the most out of what we have to offer! We do not rent, sell, or share your personal information.